Terms of Service

Last updated: January 2025

1. About These Terms

These Terms of Service ("Terms") govern your use of the website thebigredsquare.com and any services provided by Bright Citrus Ltd t/a The Big Red Square (Company No. 08458708, registered in England and Wales).

By using this website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

2. Services

The Big Red Square provides business consulting services including but not limited to:

  • GSCOP training and advisory services
  • Retail consultancy for suppliers
  • Facilitation and Design Sprint services
  • Business transformation consulting
  • Board advisory and interim executive services
  • Other consulting services as described on this website

Specific terms for individual services will be agreed in writing before work commences.

3. Engagement of Services

All consulting engagements require a written agreement outlining scope, deliverables, timeline, and fees before work begins. Contact form submissions constitute an enquiry only, not a binding agreement.

We reserve the right to decline any engagement at our discretion.

4. Fees and Payment

Fees for services will be agreed in writing before work commences. Unless otherwise stated:

  • Payment terms are typically 30 days from invoice date
  • Late payment may incur interest charges in accordance with UK law
  • All fees are exclusive of VAT unless stated otherwise

5. Confidentiality

We treat all client information with strict confidentiality. We will not disclose confidential information to third parties except:

  • With your explicit written consent
  • Where required by law or regulatory authority
  • To professional advisors under duty of confidentiality

Clients are expected to treat our methodologies, materials, and proprietary information as confidential.

6. Intellectual Property

Unless otherwise agreed in writing:

  • We retain ownership of our methodologies, frameworks, templates, and pre-existing materials
  • Deliverables created specifically for a client engagement are licensed to the client for their business use
  • Clients retain ownership of their pre-existing materials and data

7. Disclaimer of Warranties

We provide our services with reasonable skill and care. However:

  • Our advice is based on information provided by clients and may change if circumstances change
  • Implementation of recommendations is at the client's discretion and risk
  • We do not guarantee specific business outcomes or results
  • This website and its content are provided "as is" without warranties of any kind

8. Limitation of Liability

To the fullest extent permitted by law:

  • Our total liability for any claim arising from services shall not exceed the fees paid for those specific services
  • We are not liable for indirect, consequential, or special damages including loss of profits, business, or opportunity
  • Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation

9. Professional Indemnity

We maintain professional indemnity insurance appropriate to our business activities.

10. Termination

Either party may terminate an engagement by providing written notice as specified in the engagement agreement. Upon termination:

  • Fees for work completed up to the termination date remain payable
  • We will return client materials and confidential information
  • Confidentiality obligations continue indefinitely

11. Website Use

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

We reserve the right to suspend or terminate access to this website at any time without notice.

12. Links to Third-Party Websites

This website contains links to third-party websites (including our specialist service sites). We are not responsible for the content, privacy practices, or terms of service of external websites.

13. Changes to Terms

We may update these Terms from time to time. Continued use of our website or services after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Independent Contractor

Our relationship with clients is that of an independent contractor. Nothing in these Terms creates an employment relationship, partnership, or joint venture.

16. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond their reasonable control, including but not limited to natural disasters, war, terrorism, pandemic, or government restrictions.

17. Entire Agreement

These Terms, together with any written engagement agreement, constitute the entire agreement between the parties and supersede all prior discussions and agreements.

18. Contact

For questions about these Terms, please contact us:

Email: hello@thebigredsquare.com
Address: 31 Lower Gungate, Tamworth, Staffordshire, B79 7AT, United Kingdom