Privacy Policy

Last updated: January 2025

1. Who We Are

This website is operated by Bright Citrus Ltd t/a The Big Red Square ("we", "us", "our"). Company No. 08458708, registered in England and Wales.

Our registered office is at 31 Lower Gungate, Tamworth, Staffordshire, B79 7AT, United Kingdom.

If you contact us using the enquiry form, your message will be sent to hello@thebigredsquare.com.

2. What Data We Collect

When you submit an enquiry through our contact form, we collect the information you provide, which may include:

  • Name
  • Email address
  • Phone number (optional)
  • Company name (optional)
  • Message content and service interest
  • Consent preferences (GDPR consent and optional marketing opt-in)

3. How We Use Your Data

We use your data to:

  • Respond to your enquiry and discuss relevant services
  • Provide information about GSCOP training, retail consultancy, facilitation, design sprints, and other services related to your request
  • Send occasional updates only if you opt in to marketing communications

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: You have given explicit consent for us to process your data for responding to enquiries and (optionally) marketing communications
  • Legitimate interests: Processing is necessary for our legitimate business interests in responding to enquiries and maintaining customer relationships

5. Sharing Your Data

We do not sell your personal data and we do not share it with third parties for their own marketing purposes.

We may use trusted third-party software providers to help run our operations, such as:

  • Email service providers (e.g., mail servers, email marketing platforms like Mailchimp)
  • CRM (Customer Relationship Management) systems
  • CMS (Content Management Systems)

Where we use such providers, they act as data processors and are used only to deliver our services. They are contractually obligated to protect your data and use it only for the purposes we specify.

6. Cookies and Tracking

This website uses cookies to improve your experience and understand how the site is used.

Essential Cookies

We store a small preference cookie in your browser for approximately 30 days to remember your cookie consent choice. This cookie is essential for the website to function properly.

Analytics Cookies (with your consent)

If you accept non-essential cookies, we use Google Analytics to understand how visitors use our site, including which pages are visited and how users navigate. This helps us improve the website experience.

Google Analytics collects information such as your IP address, browser type, pages visited, and time spent on the site.

Marketing Cookies (optional)

We may use Facebook Pixel and LinkedIn Insight Tag to measure the effectiveness of our marketing campaigns and show relevant content. These are only loaded if you accept non-essential cookies.

For more information about how these third-party services use your data, please see:

Managing Cookies

You can change your cookie preferences at any time by clearing your browser storage. The cookie consent banner will reappear after 30 days, or sooner if you clear your browser data.

Note: Blocking cookies may affect your experience on this website.

7. Your Rights

Under GDPR and UK data protection law, you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Request a copy of your data in a machine-readable format
  • Right to object: Object to our processing of your personal data
  • Right to withdraw consent: Withdraw marketing consent at any time

To exercise any of these rights, please contact us at hello@thebigredsquare.com.

8. Data Retention

We retain enquiry data only as long as needed to respond to your enquiry and to manage our relationship and services, unless a longer period is required by law.

If you opt in to marketing communications, we will retain your contact details until you unsubscribe or request deletion.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

10. International Transfers

Your data may be transferred to and processed in countries outside the UK/EEA where our service providers operate. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Updates to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the "Last updated" date shown at the top.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: hello@thebigredsquare.com
Address: 31 Lower Gungate, Tamworth, Staffordshire, B79 7AT, United Kingdom

14. Complaints

If you believe we have not handled your data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Website: https://ico.org.uk/
Helpline: 0303 123 1113